Your information is completely safe with us

Welcome to the 88f8 platform. This privacy policy ("Policy") applies to the 88f8 website, its services, and all associated digital channels. Please read this policy carefully, as it describes our practices regarding your personal information and your rights.

By using 88f8's services, you are considered to have given your consent to the terms of this policy. If you do not agree with any part of this policy, please refrain from using our services.

We believe that your privacy is a fundamental right. 88f8 uses SSL encryption and international-standard security technology to keep your information safe. Our platform is committed to providing a secure and reliable environment.

1 What information we collect

88f8 may collect various types of information from you. This information is collected primarily in two ways: (a) what you provide directly, and (b) information collected automatically while you use the service.

1.1 Information you provide

During account registration and use of the service, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID (NID) or passport number (for identity verification)
• Payment information — such as bKash, Nagad, or Rocket account details
• Any information you provide when contacting customer support

1.2 Automatically collected information

When you use the 88f8 platform, the following information may be collected automatically:

• IP address and device identification details
• Browser type and operating system information
• Information obtained from cookies and similar tracking technologies
• Your browsing activity and gaming history
• Login time, session duration, and page view information
• Transaction history and records of financial activity

2 How we use information

88f8 uses your information only for lawful and specific purposes. We never use your information unnecessarily or sell it to third parties.

2.1 For service operation

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Providing bonuses, promotions, and rewards
• Ensuring the uninterrupted operation of gaming services

2.2 For security and legal compliance

• Detecting and preventing fraudulent activity
• Implementing anti-money laundering (AML) policies
• Verifying age — accounts are provided only to those aged 21 or above
• Ensuring compliance with responsible gaming policies
• Complying with applicable laws and regulations

2.3 For service improvement

• Improving our platform and user experience
• Resolving technical issues
• Developing new services and features
• Providing a personalized experience based on your preferences

2.4 For communication

• Sending important notifications related to your account
• Providing customer support assistance
• Sharing relevant promotional information (with your consent)

3 Disclosure and sharing of information

88f8 does not generally share your personal information with third parties. However, sharing information may be necessary in the following limited circumstances:

3.1 Service provider partners

We work with trusted third-party service providers to operate certain parts of our service — such as payment processors, game software providers, and technology infrastructure providers. All such partners are contractually bound to comply with our privacy standards.

3.2 Legal obligations

In the case of a court order, government directive, or any other legal obligation, we may be required to share relevant information with the appropriate authorities. In such cases, we provide only the minimum information necessary.

3.3 Fraud prevention

Relevant information may be shared with regulatory bodies to prevent financial crime, fraud, or money laundering. This is essential for the protection of all users.

3.4 Business transfers

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new entity. In such cases, we will notify you in advance.

Important: 88f8 never sells your personal information to third parties for marketing or advertising purposes.

4 Data protection and security

88f8 follows industry-standard technology and processes to protect your information. Our security measures include:

• SSL Encryption: All data transmission between you and our servers is protected by 256-bit SSL encryption.
• Firewall Protection: Our servers are protected by advanced firewalls and intrusion detection systems.
• Access Control: Only authorized personnel can access your information, and only on a need-to-know basis.
• Regular Security Testing: Our systems undergo regular security audits and vulnerability assessments.
• Data Backup: Your information is regularly backed up in secure data centers.
• Two-Factor Authentication: Two-factor authentication is used to ensure the security of your account.

While we make every effort to protect your information, no digital system is completely impenetrable. We therefore encourage you to use a strong password and keep your account details confidential.

5 Cookie policy

The 88f8 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of our platform.

5.1 What cookies we use

• Essential Cookies: Required for the basic functionality of the platform. These help you log in and maintain your session.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help us understand and improve how our service is used.
• Security Cookies: Used to detect fraudulent activity.

5.2 Cookie management

You can control cookies from your browser settings. Please note that disabling cookies may limit some platform functionality and may cause issues when logging into your account.

6 Data retention period

88f8 stores your personal information only for as long as necessary. The retention period depends on the type of information and the purpose for which it was collected:

• Account Information: For as long as your account is active, and then for an additional period as required by applicable legal obligations.
• Transaction Records: Retained for a period determined by financial regulations.
• Customer Support Communications: For a defined period to verify and improve service quality.
• Marketing Communications: Until you withdraw your consent.

Even after your account is closed, some information may need to be retained for a specified period to meet legal requirements.

7 Your rights

As a user of 88f8, you have several important rights regarding your own information:

7.1 Right of access

You can find out at any time what information we hold about you. To make a request on this matter, please contact our customer support team.

7.2 Right to rectification

If the information we hold is incorrect or incomplete, you can request that it be corrected. Many details can be updated directly from your account settings.

7.3 Right to erasure

In certain circumstances, you can request that your personal information be deleted. However, some information may be required to be retained due to legal obligations.

7.4 Right to object to processing

You can object at any time to the use of your information for marketing purposes. We will act on your request immediately.

7.5 Right to data portability

You can request to receive the information you have provided in a structured, commonly used format.

To exercise these rights or for any questions, contact our customer support team via 24/7 live chat or at the email address below.

8 Information about minors

88f8 provides services only to those aged 21 or above. We do not intentionally collect personal information from anyone under the age of 21.

We verify age at the time of account registration. If we become aware that a minor's information has entered our system, we will immediately close that account and delete the relevant information.

If you believe a minor has created an account on our platform, please contact us immediately.

9 Third-party connections

The 88f8 platform is connected to certain third-party game providers — such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others. These providers may have their own privacy policies.

When you use third-party games or services, your information may also be shared with that provider. In such cases, the relevant third party's privacy policy will apply.

Our payment partners — bKash, Nagad, and Rocket — manage your payment information according to their own privacy policies. We trust these organizations' data protection standards, but their policies are beyond our control.

10 Changes to the policy

88f8 may update this privacy policy from time to time. When changes are made, we will take the following steps:

• The "Last Updated" date on this page will be changed.
• Registered users will be notified by email in the case of significant changes.
• For major changes, new consent may be sought from you.

Continuing to use 88f8 after changes have been made will be considered as your agreement to the updated policy. We therefore ask that you review this page from time to time.

11 Contact us

If you have any questions, comments, or requests regarding this privacy policy, please contact us. The 88f8 customer support team is available 24/7 to assist in English.

We generally respond to emails promptly. For urgent matters, contacting us via live chat will get you the fastest assistance.